Last Updated: March 2, 2026
We're confident you'll love VidThanks. If you're not satisfied within the first 30 days of your initial subscription, contact us for a full refund—no questions asked.
Email support@vidthanks.com from your registered email address with your account details and reason for refund.
Refunds are issued to the original payment method. You'll receive a confirmation email once processed.
Upon refund, your account will be downgraded to the Free plan immediately.
When you upgrade, changes take effect immediately. You'll receive a prorated credit for any unused time on your current plan, applied to your new plan. You'll only pay the difference.
Example: Upgrading from Pro Monthly ($50) to Business Monthly ($150) halfway through the month = $50 credit + $100 additional charge.
When you downgrade:
Example: Downgrading from Business Annual ($1,650) to Pro Annual ($550) after 3 months = $1,237.50 credit applied to future invoices.
You can cancel your subscription at any time from your Billing Page.
Monthly plans: Cancel anytime—access continues until the end of your current billing period. No partial refunds for the current month.
Annual plans: Cancel within 30 days for a full refund. After 30 days, no refunds—you'll retain access for the remainder of your annual term.
| Scenario | Proration | Refund/Credit |
|---|---|---|
| First 30 days (any plan) | N/A | Full cash refund |
| Upgrade (any time) | ✅ Yes, immediate | Prorated credit applied |
| Downgrade (any time) | ✅ Yes, immediate | Credit to future invoices |
| Cancel after 30 days | No | Access until period end |
Questions? Contact us at support@vidthanks.com